Refund and Return Policy

At HILUZA INFOTECH PRIVATE LIMITED , customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer refunds and returns under the conditions outlined below.

1. Returns

• Returns are accepted within 7 days of receiving the product.

• The product must be unused, in original packaging, and in the same condition as received.

• To initiate a return, please contact us at info@hiluzatech.com with your order details.

2. Refunds

• Refunds will be processed after we receive and inspect the returned item.

• Approved refunds will be issued to the original payment method within 7–10 business days.

• Shipping charges are non-refundable unless the return is due to a defective or incorrect product.

3. Exchanges

• Exchanges are allowed for defective or damaged products only.

• To request an exchange, contact our support team with your order number and details of the issue.

4. Non-Returnable Items

• Products that are used, damaged by the customer, or not in original condition are not eligible for return or refund.

• Gift cards, downloadable software, or personalized items are also non-returnable.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery.

• Provide photos or evidence of the defect to help us process the replacement quickly.

6. Contact Us

For any questions regarding refunds, returns, or exchanges:

Company: HILUZA INFOTECH PRIVATE LIMITED
Address: Shop No.-1059, First Floor, 83 Metro Street, Sector-83, Dwarka Expressway, Narsinghpur, Gurgaon, Haryana, India, 122004
Email: info@hiluzatech.com
Phone: +91 8480101534