Shipping Policy

Last Updated: 31 July 2025

Welcome to HILUZA INFOTECH PRIVATE LIMITED (“we”, “us”, “our”). This Shipping Policy describes how orders placed on our website are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

• All orders are processed only after successful payment confirmation.

• Orders are generally processed and dispatched within 1–5 working days, excluding Sundays and public holidays.

• Processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances.

2. Shipping Locations

• We currently deliver within India only.

• Delivery is subject to the serviceability of the shipping address by our courier and logistics partners.

3. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.

• All prices are listed in Indian Rupees (INR) and are subject to change without prior notice.

• Shipping charges are non-refundable once an order has been dispatched.

4. Estimated Delivery Timeline

• Estimated delivery timelines vary based on location, product availability, and courier partner.

• Delivery dates provided are estimates only and not guaranteed.

• Delays may occur due to weather conditions, logistics issues, government regulations, or other factors beyond our control.

5. Shipment Tracking

• Once your order is shipped, tracking details will be shared via email or SMS, where available.

• Customers are responsible for tracking their shipment using the provided information.

6. Delays & External Factors

• HILUZA INFOTECH PRIVATE LIMITED shall not be liable for delays caused by courier partners, strikes, natural disasters, lockdowns, or other circumstances beyond our reasonable control.

• We will make reasonable efforts to inform customers in case of significant delays.

7. Incorrect Address & Failed Delivery

• Customers must ensure that accurate and complete shipping details are provided at checkout.

• We are not responsible for delivery failures resulting from incorrect, incomplete, or unreachable addresses.

• In case of returned shipments due to failed delivery attempts, additional re-shipping charges may apply.

8. Damaged, Defective, or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

• Supporting images or videos may be required for verification.

• Resolution will be handled in accordance with our Refund and Return Policy.

9. Delivery Confirmation

• An order shall be considered successfully delivered once it is handed over at the address provided during checkout.

• Any delivery-related issues must be reported within the specified reporting period.

10. Changes to Shipping Policy

• We reserve the right to update or modify this Shipping Policy at any time without prior notice.

• Changes will be effective immediately upon posting on the website.

11. Contact Us

For any shipping-related queries or assistance, please contact us:

HILUZA INFOTECH PRIVATE LIMITED
📍 Address: Shop No.-1059, First Floor, 83 Metro Street,
Sector-83, Dwarka Expressway, Narsinghpur,
Gurgaon, Haryana – 122004, India
📧 Email: info@hiluzatech.com
📞 Phone: +91 8480101534